Social Media is as old as Dial-Up Connections on computers. In 1969 CIS, or CompuServe Information Service, was started. CIS remained a major player through the middle 1990’s. CIS charged by the hour, and when AOL launched an offer of a monthly plan instead of an hourly charge, CIS was sidelined.

Internet Forums were an offshoot of Bulletin Boards, known as BBS and had a SysOp (which we would now think of as a moderator). They were popular in the 1970’s to the mid 1990’s.

There was also another service which used an X.25 dialup, called Prodigy. It was founded in 1984. By 1990 it was the second largest online service, trailing Compu Serve (CIS). Prodigy provided what was a forum for many people to meet and discuss similar interests and issues. One of the groups on an Electricians Forum was featured by Prodigy due to the success of bringing people from across the country together in one place. That particular forum was primarily educational, and there were electricians there who mentored other electricians. When I look back at the nature of the group and their dedication to Electrical Safety, done initially in a DOS setting on Dial-up, we are talking about a dedicated group of Social Networkers.

There are other sites, and this is not meant to be all inclusive, but it is meant to illustrate that Social Media has been around awhile and in different forms:

1969 CompuServe (CIS)
1984 Prodigy
1994 Internet Forums
1999 Blogger (Prya Labs)
2003 TypePad, WordPress
2003 MySpace
2004 Digg, a Social News Website

2004 FaceBook
2004 Yelp
2005 Reddit (Open Source by 2008)
2008 Posterous

If you are a marketing professional, it is important to take a step back and think about your business and marketing strategy mission, and then integrate the applicable Social Media within your tactical elements. All too often, I see or hear of people who are doing it all backwards, and more often than not, this leads to ineffective use of some unique tools for today’s world. However you choose to use Social Media, keep in mind that the goal should always be to build your brand first.

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One of our firm’s professional services is Integrated Public Relations. IPR requires stakeholder respect and is a model used for companies and organizations that are socially responsible. This is done online and where appropriate, off-line. A tactic that is considered in our assessments is social marketing. One of the big mistakes we see organizations make is that they have bought into the belief that they can employ social media without any effort.

In marketing communications, as in life, very often you reap what you sow. When you invest in having a marketing communications firm manage your strategic communications, your results will generally be different because they are responding to commentary based on sound business and MarCom principals.

Let’s look at Social Media. When choosing one, it is important to utilize the type achieves your marketing and business goals. In some cases you may need to do several, and integrate their message. Common marketing and business goals include:

Expanding Reach
Engaging new customers
Developing and improving customer relationships
Announcing new products

Essentially, whatever you do on Social Media should build your business. The operative words here are “build YOUR business.” In order to do that, you need to have some measure of control over the platform that you use, and you also need to be aware of what control you do or do not have, and invest your time accordingly.

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Many of us have our BlackBerry or iPhones, our Netbooks, our Ultraportables and iPads, as well as a desktops computers. We’re all abuzz about CR Codes and Social Networking; however, we should remember as business people that not all consumers are computing equally. Granted Face Book and Twitter, Blogging, and Yelp may all be second nature to many Gen X, Gen Y and certainly the Millennials, but many assumptions, often misplaced, have been made about the Boomers and the Greatest Generation.

Considering that computers were invented during in the mid period of the 1900’s, and Dr. Grace Hopper invented the Cobol programming language (1959-1962), technological advances and applications were no stranger to this generation, although widespread application use was mainly limited to businesses until the mid 1980’s, when the Personal Computer first made its appearance.

One of the largest demographic generational groups has been referred to as the Baby Boomers. To make looking at the Boomer Generation meaningful, one must recognize that Boomers are not one monolithic group, but at least two groups with segments and sub segment target markets. Defining it as one group with such a range of time cohort socialization experiences does not adequately capture the psychographics. Jonathan Pontell, a social and cultural commentator, had identified the Boomer Group to be comprised of:

Boomer, born post war to 1953
Generation Jones, born between 1954- 1965.

So often I have heard assumptions regarding “older” people who are unfamiliar with technology. While there are plenty of Boomer and Gen Jonesers who are technologically savvy, we also need to remember that the Information Age was born from part of the Boomer group.  Bill Gates and Steve Jobs are both Generation Jonsers. We know how President Obama’s election campaign relied heavily on Social Networking. He too, is of Generation Jones.

When we look at generational cohort groups and technology, it is more appropriate to segment these groups in terms of lifestyle and psychographics. Looking only at age cohorts is not only misleading, but fraught with errors. What does occur when it comes to thinking about the older generation and the Boomer Segment, is that often people make assumptions based on ageism. When we stereotype, we are bound to make decisions based on false assumptions.

In Cultural Marketing, we not only look at ethnic subcultures of the “Big Four” in the USA (Latinos, Asian Americans, African Americans and Native Americans), but we also look at stereotypes and how they serve to not serve us. Remember, it wasn’t all that long ago that stereotypes about Asian Americans included the assumption that Asian Americans cannot be creative or good leaders in business. Tell that to Tony Tsieh, of Zappos, or Guy Kawasaki, or Christine Poon. Kawasaki is also a Generation Jones, that “older” generation that created the Internet, and revolutionized the way we do work and communicate using Microsoft and Apple Gen Jones products.

Speaking of the Internet, don’t forget Sir Timothy John “Tim” Berners Lee, the inventor of the Internet and a Boomer segment member of Generation Jones.

Sometimes it’s not about age, but more about segmentation and lifestyle aspirations.

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It’s here to stay. Social media is considered de rigueur for marketing communications. Social media should be a part of, that is an integrated part of, your company’s total Integrated Marketing Campaign (IMC). For most companies and organizations, it should not be your only tactic to reach your target market. By definition, if your firm’s target markets are segmented and identified, there is a good chance that you will find that social marketing will actually miss a portion of the market that you are trying to reach.

There has been an interesting trend of late, where organizations are choosing to use FaceBook and Twitter as their primary communications channel to the publics. Some organizations are heavily pushing the use of CR Codes as the way to reach the tech savvy generations. The problem is that some companies have been only using Social Media. Why is this a problem?

1. Without integrating your marketing message across different media, the opportunity to get it reinforced via hearing it multiple ways is lost.

2. Using Social Media only reaches those who are online, and only that segment of the population that is online and receiving your message. By only using Social Media, you exclude not only that part of your target market that may not be online and on the site you want them to be, but you can be missing those who for some reason or other, aren’t connected to the Internet or aren’t users.

While most of my friends have their iPhones or BlackBerry phones, iPads, Ultraportables and Netbooks, not everyone is online. We tend to have friends with similar interests and lifestyles, and technology fits in this category. However, a February 2010 Survey reported by CNET indicated that in the USA, 40% said they had no Broadband access at home, and 30% had no access at all. The report states that:

“People with higher rates of broadband access tend to be younger, white or Asian, highly-educated, married, and with higher incomes, while those with no broadband are often seniors or minorities, less educated, and living in non-family households with lower incomes or unemployed.”

While this demographic may appear to be the one you want, it is important to recognize you will be missing your secondary target. The secondary target may be the group that influences the primary target, especially if they are seniors or disabled persons with limited incomes but with families and friends with whom they have influence. Also keep in mind that there is often the assumption that people with low incomes lack education, but due to economic downturns and high unemployment, this is not necessarily still true for all persons with low incomes.

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